Customer Service Apprentice - M&M Fix Auto Stoke & North Staffs, Leek
Vacancy summary
Duties to include but not limited to;
- Dealing with customers both verbally and face-to-face
- Booking customers in for repairs and ensuring they understand what to expect
- Part of the job is around administrative tasks such as obtaining updates from the workshop and communicating these updates with customers and updating management systems
- In time, as your skills develop, you will complete other duties such as overseeing the use of our courtesy fleet along with producing various reports
Training and qualification levels
You will study towards the Level 2 Customer Service Practitioner Apprenticeship, attending on-campus activity days every 6 weeks. Alongside these activity days, your college Instructor-Mentor will visit your workplace to complete and discuss progress reviews.
You will also receive training in the workplace; the business receives calls from owner-drivers, insurers, manufacturers and dealership partners and it is imperative that these calls and answers and dealt with professionally and effectively. Your workplace mentor will train you in these processes, along with other aspects of the role, to ensure you are equipped with the knowledge and skills needed.
Employment details
Requirements and prospects
Skills
- Communication skills
- Attention to detail
- Reliable
- Ability to learn from peers
- Keen to learn
Qualifications required
- GCSE or equivalent English (Grade 4/C or above) essential
- GCSE or equivalent Maths (Grade 4/C or above) essential
- IT Skills essential
Future prospects
Upon the successful completion of your apprenticeship, there is a permanent position available along with excellent career prospects and further training to achieve your career aspirations.